These Terms of Service (the “Agreement”) set forth the terms and conditions that apply to your access and use of the internet website owned and operated by ConvertForce and located at convertforce.com and *.convertforce.com (the “Site”) including all subsidiary webpages and access to any optimized version of the Site via a wireless device, and access and use of the services and products available thereon, including, without limitation, the ConvertForce WordPress plugin and related services that enable you to create and display notification bars, lightbox popups, and slide-in campaigns on your WordPress website (the “Services”). ConvertForce is a product of DotCamp. This Agreement is legally binding between you, the person using this Site, and ConvertForce. Terms such as “we,” “our” and “us” refer to ConvertForce.
YOU ACCEPT AND AGREE TO THIS AGREEMENT AND CONSENT TO CONVERTFORCE’S PRIVACY POLICY LOCATED AT https://convertforce.com/privacy-policy/ (THE “PRIVACY POLICY”), BY DOING ANY ONE OF THE FOLLOWING ITEMS: (1) VISITING THIS SITE; (2) MAKING A PURCHASE OR SUBMITTING CONTENT THROUGH THE SITE; (3) INSTALLING OR USING THE CONVERTFORCE PLUGIN; (4) COMPLETING THE ONLINE APPLICATION PROCESS BY CLICKING A BOX INDICATING YOUR ACCEPTANCE; OR (5) BY EXECUTING A SUBSCRIPTION THAT REFERENCES THIS AGREEMENT. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms and conditions, in which case the terms “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with these terms and conditions, you must not accept this Agreement and may not use the Services.
On our Site, we may provide short summaries of the terms and conditions in this Agreement. Any such summaries are provided only for your convenience, are not legally binding and do not modify this Agreement in any way.
ConvertForce may update or modify this Agreement or the Privacy Policy at any time and such updated versions will be posted on the Site. You are responsible for periodically checking the Agreement and Privacy Policy. Your continued use of the Site and/or the Services after this Agreement and/or Privacy Policy are updated shall be deemed acceptance of any such updated Agreement and/or Privacy Policy.
Ability to Enter into this Agreement
This Site and the Services are not designed for or directed at children 13 years of age or younger. In addition, in order to enter into this Agreement, you must be 18 years old or have otherwise reached the legal age of majority in your jurisdiction of residence or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in this Agreement, and to abide by and comply with this Agreement. It is your responsibility to ensure that you are legally eligible to enter into this Agreement under any laws applicable to you in your jurisdiction of residence or otherwise. If you accept this Agreement, you represent that you have the capacity to be bound by it.
You may not use the Services and may not accept this Agreement if (a) you are not of legal age to form a binding contract with ConvertForce, or (b) you are a person barred from receiving the Services under the laws of the United States or other countries including the country in which you are a resident or from which you use the Services.
Before you continue, you should print or save a local copy of this Agreement for your records.
Your Profile Information and Account
In order to access certain Services, you may be required to provide information about yourself (such as license key, identification or contact details) as part of the registration or activation process for the Service or as part of your continued use of the Services. You may also have to create passwords or other forms of authentication. You agree to provide true, accurate, current and complete information about yourself, and you may not misrepresent your profile information. You agree and understand that you are responsible for maintaining the confidentiality of any such information or passwords. Accordingly, you agree that you will be solely responsible to ConvertForce for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify ConvertForce immediately.
Your right to access and use the Services is personal to you and is not transferable by you to any other person or entity. You agree not to disclose your password or license key to any third party. You are solely responsible for all activities that occur under your Account or under your Profile Information. If you become aware of any unauthorized use of your Account or Profile Information, you are responsible for notifying ConvertForce immediately.
By providing us with your e-mail address, you agree to receive all required notices electronically to that e-mail address. It is your responsibility to update or change that e-mail address, as appropriate.
Fees
The core ConvertForce WordPress plugin is available free of charge through the WordPress.org plugin directory. ConvertForce also offers paid subscriptions to ConvertForce Pro, which unlocks additional features and capabilities (“Subscription”). You shall pay all fees specified in any Subscription to ConvertForce Pro or use of the Site. We will charge you a periodic fee based on the Subscription you choose. Such fees shall be billed in advance for each period and are non-refundable except as specifically mentioned in these Terms of Service. Except for refunds provided for cancellation of Subscriptions within the first fourteen (14) days (as described in the section below entitled Cancellation and Termination and in the ConvertForce Refund Policy), there will be no refunds or credits for partial months of service or for periods in which your Subscription remains active but you do not use the Services.
We reserve the right to modify our billing rates at any time upon thirty (30) days written notice by posting such fee changes to the Services or on the Site. Displayed pricing on the Site may include anchor pricing, promotional discounts, or early bird rates that are offered for a limited time.
At our discretion, we may offer free or discounted pricing for use of the Services (a “Trial Program”). Once the terms of any Trial Program have expired, you agree that our normal billing rates shall apply. You agree to comply with any additional terms, restrictions or limitations (including limitations on the total amount of usage) we impose in connection with any Trial Program. You may not sign-up for multiple Accounts in order to receive additional benefits under any Trial Programs.
You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with your Subscription at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
All prices listed, fees, charges and refunds are issued in USD. We make no guarantees as to the exchange rate between any currencies, or that the exchange rate will remain unchanged during any period of time. The cost of Services may increase or decrease over a given period of time depending on the currency you choose to pay with and the specific exchange rate at that time. Refunds are likewise issued in USD and are subject to exchange rate volatility. There will be no additional refunds or credits issued in consideration of current or eventual exchange rates. You are responsible for any currency exchange taxes, fees, or other costs that may incur by making a purchase of our Services.
Intellectual Property Rights
All right, title, interest and ownership and intellectual property rights in and to the Site, ConvertForce trademarks, and the templates, presets, and design assets provided via the Site or bundled with the plugin, including but not limited to its “look and feel” (e.g., text, graphics, images, logos, buttons, icons and the placement and layout thereof), images, video, audio, data, content, software (including PHP, JavaScript, and html-based computer programs) and other media, material or information, other than your Content, are and will remain the property of ConvertForce, DotCamp, or its software or content suppliers. Any templates or derivatives of templates provided that you may build using the Site or plugin belong to ConvertForce. The Site is protected under United States and international copyright, trademark and other laws and treaties.
Subject to the terms and conditions of this Agreement, ConvertForce grants to you, during the term of this Agreement, a non-transferable, non-sublicensable, non-exclusive, revocable, limited-purpose right to access and use the Services that are subject to a valid Subscription or a valid download of the free plugin.
You acknowledge that any ideas, suggestions, concepts, processes or techniques which you provide to ConvertForce related to the Services, the Site or ConvertForce or its business (“Feedback”) shall become ConvertForce’s property without any compensation or other consideration payable to you by ConvertForce, and you do so of your own free will and volition. ConvertForce may or may not, in its sole discretion, use or incorporate the Feedback in whatever form or derivative ConvertForce may decide into the Site, its software, services, documentation, business or other products, or any future versions or derivatives of the foregoing. You hereby assign all rights on a worldwide basis in perpetuity to ConvertForce in any Feedback and, as applicable, waive any moral rights.
ConvertForce owns any test results, data information and other output generated by your use of the Site and/or the Services during the term of this Agreement, excluding your Content and the data you collect through campaigns you run on your own WordPress site.
The following are trademarks or service marks of ConvertForce, DotCamp, or its Affiliates: ConvertForce, DotCamp. All custom graphics, icons, logos and service names are trademarks or service marks of ConvertForce, DotCamp, or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Service grants you any right to use any trademark, service mark, logo, and/or the name of ConvertForce, DotCamp, or its Affiliates.
Confidential Information
You agree to safeguard, keep secret and not to disclose to any third party, any Confidential Information acquired, learned or provided from ConvertForce during the term of this Agreement or following the expiration or termination of this Agreement. “Confidential Information” means any information marked confidential or that ought reasonably to be considered confidential under the circumstances and includes, without limitation, any business plans, customer lists, operation procedures, trade secrets, design formulas and programming code, know-how and processes, computer programs and inventions, discoveries, and improvements of any kinds.
Plugin License
The ConvertForce WordPress plugin is licensed under the GNU General Public License (https://www.gnu.org/licenses/gpl.html) version 2.0 or later. Premium extensions, add-ons, templates, and design assets distributed as part of ConvertForce Pro are licensed under this Agreement and subject to the terms set forth herein.
Compatibility and Requirements
ConvertForce is built natively on the WordPress block editor (Gutenberg) and requires a WordPress installation that supports the block editor. ConvertForce is not compatible with the Classic Editor plugin and may not function as intended when the Classic Editor plugin is active. You are solely responsible for ensuring that your WordPress installation, theme, and other active plugins are compatible with ConvertForce. ConvertForce works independently of page builders but does not guarantee integration or compatibility with every third-party theme, plugin, page builder, or hosting environment. For the most current list of requirements, please consult the ConvertForce documentation on the Site.
Disclaimer of Warranties
YOUR USE OF THE SITE, THE PLUGIN, AND ALL CONTENT FORMING PART OF OR RELATED TO THE SITE, INCLUDING ANY CONTENT YOU UPLOAD OR SUBMIT AND ANY THIRD PARTY SOFTWARE AND CONTENT, ARE AT YOUR SOLE RESPONSIBILITY AND RISK. THE SITE AND THE PLUGIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. CONVERTFORCE EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND WITH RESPECT TO THE SITE AND THE PLUGIN, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, PERFORMANCE, SYSTEM INTEGRATION, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT.
CONVERTFORCE DISCLAIMS ANY WARRANTY THAT THE SITE, THE PLUGIN, OR ANY CONTENT, INCLUDING WITHOUT LIMITATION ANY THIRD PARTY SOFTWARE AND CONTENT, WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, THE PLUGIN, OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU AGREE THAT, FROM TIME TO TIME, CONVERTFORCE MAY REMOVE THE SITE FOR INDEFINITE PERIODS OF TIME WITHOUT NOTICE TO YOU. YOUR ACCESS AND USE OF THE SITE MAY BE INTERRUPTED FROM TIME TO TIME FOR ANY OF SEVERAL REASONS, INCLUDING, WITHOUT LIMITATION, THE MALFUNCTION OF EQUIPMENT, PERIODIC UPDATING, MAINTENANCE OR REPAIR OF THE SITE OR OTHER ACTIONS THAT CONVERTFORCE, IN ITS SOLE DISCRETION, MAY ELECT TO TAKE. CONVERTFORCE MAKES NO GUARANTEE REGARDING: (A) THE SECURITY OF ANY INFORMATION PROVIDED BY YOU INCLUDING BUT NOT LIMITED TO YOUR LICENSE KEY; OR (B) THE COMPATIBILITY OF YOUR SOFTWARE, HARDWARE OR CONTENT WITH THE SITE OR THE PLUGIN.
CONVERTFORCE IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF, OR FOR THE FAILINGS OF, ANY THIRD-PARTY PROVIDER OF ANY CONTENT, SERVICE, NETWORK, SOFTWARE OR HARDWARE, INCLUDING BUT NOT LIMITED TO, INTERNET SERVICE PROVIDERS, HOSTING SERVICES UTILIZED BY CONVERTFORCE OR BY YOU, TELECOMMUNICATIONS PROVIDERS, WORDPRESS CORE, THIRD-PARTY THEMES AND PLUGINS, CONTENT PROVIDED BY OTHER USERS, OR ANY SOFTWARE OR HARDWARE NOT PROVIDED BY CONVERTFORCE.
YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR CONTENT AND CAMPAIGNS COMPLY WITH ALL APPLICABLE LAWS, INCLUDING BUT NOT LIMITED TO CONSUMER PROTECTION LAWS, PRIVACY LAWS, AND ADVERTISING REGULATIONS. CONVERTFORCE DISCLAIMS ANY LIABILITY OR RESPONSIBILITY FOR ANY UNAUTHORIZED USE OF YOUR CONTENT BY THIRD PARTIES OR OTHER USERS OF THE SITE AND IS NOT RESPONSIBLE FOR PROTECTING YOUR CONTENT.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, WORDPRESS INSTALLATION, OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CONVERTFORCE OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
THE SITE IS OFFERED AND CONTROLLED BY CONVERTFORCE FROM ITS FACILITIES. CONVERTFORCE MAKES NO REPRESENTATIONS THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.
Support
Support for the free version of the ConvertForce plugin is provided on a best-effort basis through the official WordPress.org support forums and is not guaranteed. Priority support for ConvertForce Pro is only available for those who have an active, paid subscription license.
For ConvertForce Pro, support, updates, and plugin downloads are granted for the duration of your active subscription. After your subscription lapses or expires, the purchaser must renew their license in order to continue receiving priority support, updates, and access to download Pro plugin files.
Support for ConvertForce is provided as long as ConvertForce is actively in development. Should any one of the following occur, ConvertForce will no longer be responsible for providing support for ConvertForce:
ConvertForce is no longer actively developed as a viable product under DotCamp.
ConvertForce or the parent company is purchased or bought out by another company.
WordPress is no longer actively developed.
While we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can or will be answered to the extent that the inquirer is completely satisfied.
License Holders
Only a license holder is permitted to request priority support or access Pro support resources. If any attempt is made by another party other than the license holder to access support in a manner not specified, we reserve the right to suspend indefinitely the license key without notice or consent.
Re-posting content from any portion of this site, including support forum and documentation materials, is strictly prohibited. If any attempt is made to re-post content in a manner specified above, we reserve the right to suspend indefinitely the license key without notice or consent.
Limitation of Liability / Exclusion of Consequential and Related Damages
NEITHER PARTY’S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER THE “FEES” SECTION OF THE AGREEMENT.
IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
THE FOREGOING LIMITATIONS SHALL ALSO APPLY WITH RESPECT TO ANY DAMAGES INCURRED BY REASON OF ANY CONTENT OR SERVICES PROVIDED ON ANY THIRD PARTY SITES OR OTHERWISE PROVIDED BY ANY THIRD PARTIES OTHER THAN CONVERTFORCE AND RECEIVED BY YOU THROUGH OR ADVERTISED ON THE SITE OR RECEIVED BY YOU ON ANY THIRD PARTY SITES. YOU ALSO AGREE THAT CONVERTFORCE WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS THE RESULT OF ANY INTERACTIONS OR DEALINGS WITH ADVERTISERS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.
CONVERTFORCE reserves the right to modify, suspend or discontinue the Site, the plugin, and/or Services, or any portion thereof, with or without notice at any time and for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. CONVERTFORCE shall have no liability whatsoever for any damages, liabilities, losses or any other consequences that you may incur as a result of any such modification, suspension or discontinuance.
Indemnity
You agree to indemnify, defend, and hold harmless ConvertForce, DotCamp, and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives, from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys’ fees) arising out of or relating to this Agreement or the Site, including but not limited to in relation to: (a) your use, non-use or misuse of, or connection to the Site, the Services, the plugin, and any Content, including without limitation your Content and any third party Content, forming part of the Site; (b) your breach or alleged breach of this Agreement; and (c) your violation of any rights, including intellectual property rights, of a third party. ConvertForce reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify ConvertForce and you agree to cooperate with ConvertForce’s defense of these claims. You agree not to settle any matter without the prior written consent of ConvertForce. ConvertForce will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
Cancellation and Termination
If you wish to cancel your Subscription, you can do so by logging into your account and proceeding with this option through the billing section menu. If you are unable to find this option within the billing section or if you have questions or need assistance, please contact Support and they can assist you with the cancellation process. You will remain liable for all charges accrued on your account up to the time that you downgrade or cancel your Subscription, including full monthly fees for the month in which you cancelled, provided however that if you cancel your Subscription within the first fourteen (14) days of opening your ConvertForce Account, you will receive a refund of your Subscription fee.
Upon cancellation of your Subscription, ConvertForce is under no obligation to maintain or store your account information or Content. ConvertForce may, at its option, either delete your information and Content immediately or retain it (in full or in part) in accordance with ConvertForce’s processes and practices. Your existing campaigns installed on your WordPress site will continue to function subject to the limitations of the free version of the plugin.
ConvertForce reserves the right at any time, and without cost, charge or liability, to terminate this Agreement at its sole discretion for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. In addition, ConvertForce may, in its sole discretion, at any time, temporarily or permanently suspend access to your account, Subscription or Services for any violation or suspected violation of this Agreement. ConvertForce also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas. ConvertForce reserves the right to terminate any portion of the Site at any time, for any reason, with or without notice.
Refund Policy
The ConvertForce no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that ConvertForce is not for you, then just let our support team know.
We will stop your Subscription and issue you a refund. Your request for a cancellation must be received within 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 – 10 business days to show up in your credit card statement.
If adequate notice is not received and your credit card is subsequently charged, you will not receive a refund.
Discount Policy
On occasion, ConvertForce may offer purchase incentives in the form of subscription discount codes, early bird pricing, or limited-time promotional offers. Discount codes are applied on an introductory basis, meaning that they are only applied for the first term of the subscription selected. Discount codes do not perpetuate with the life of the subscription. After your initial term has passed, subscriptions will be charged the regular price.
Agreement to Governing Law and Jurisdiction
If there is any dispute between you and ConvertForce about or involving this Agreement, the Site or the Services, you hereby agree that the dispute shall be governed by and construed in accordance with applicable law, without regard to its conflict of law provisions. You hereby agree to submit to the exclusive jurisdiction of the competent courts with respect to any claim, proceeding or action relating to or otherwise arising out of this Agreement, the Site or the Services, howsoever arising, provided always that ConvertForce may seek and obtain injunctive relief in any jurisdiction.
Severability
If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.
Legal Remedies
You agree that this Agreement is specifically enforceable by injunctive relief and other equitable remedies without proof of monetary damages.
You agree that if ConvertForce does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which ConvertForce has the benefit of under any applicable law), this will not be taken to be a formal waiver of ConvertForce’s rights and that those rights or remedies will still be available to ConvertForce.
Surviving Provisions
The sections of “Submission of Content”, “Intellectual Property Rights”, “Confidential Information”, “Disclaimer of Warranties”, “Limitation of Liability/Exclusion of Consequential and Related Damages”, “Indemnity”, “Agreement to Governing Law and Jurisdiction”, “Severability”, “Legal Remedies”, and any other provisions that by their nature are intended to survive will survive any actual or purported termination of your account or termination or expiration of this Agreement and shall continue in full force and effect.
Manner of Giving Notice
Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email. Billing-related notices to you shall be addressed to the relevant billing contact designated by you. All other notices to you shall be addressed to the relevant contact designated by you.